FAQ
1. What is Medeo?
Medeo is our clinic’s secure messaging platform, preferred over standard email servers like Gmail or Hotmail due to security concerns. Our specialists use Medeo to send instructions and lab requisitions directly to you. While signing up is optional, if you prefer to use your regular email, please inform our staff and give consent for its use as your preferred communication method.
2. How to signup for Medeo account ?
If you do not already have a Medeo account, our office will send you an email invitation to start using Medeo. Please check your spam folder if you do not see the invitation in your email inbox. If it still has not been received, please contact our office directly so our staff can assist you. Once the email is received, accept the invitation, and follow the instructions to sign up for an account. You can learn more at the link below: https://qhrtechnologies.force.com/patient/s/article/Medeo-Patient-Get-me-Started
3. I forgot my Medeo password.
4. I received a blood glucose logbook template - now what ?
If you received a blood glucose logbook template or your specialist has asked you to track your blood glucose numbers, please record at least 3-7 days of blood glucose numbers in the logbook. Please email your completed logbook the night prior to your next appointment. Kindly ensure you are also recording your insulin dose along with the numbers if you are currently taking insulin. Tracking instructions below:
GDM – Docx